FAQs

It’s very simple! You can book your tour to Chichén Itzá or Tulum by choosing your favorite experience directly on our website, contacting us via WhatsApp, or calling our customer service center at +52 9982756514.

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The price of the tours varies depending on the package you choose. We invite you to explore our options for tours to Chichén Itzá and Tulum, with departures from Cancún, Playa del Carmen, and Tulum.

Discover the perfect tour for you and experience the magic of Chichén Itzá and Tulum. Check our prices and book now!

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All our tours include round-trip transportation in an air-conditioned bus and a certified bilingual guide. Some tours also include a buffet meal and access to cenotes. For more details, please visit our website and select the ideal tour for you.

When booking your tour, you can select the hotel where you’re staying so we can pick you up at the scheduled time. If your accommodation (hotel, Airbnb, or other) is not listed, choose the nearest hotel as your pick-up point or go to one of our available meeting points: Ambiance Suites, Hotel Aquamarina, or Hotel Barceló Costa Cancún.

Our buses are designed for your comfort and include air conditioning, a restroom, and spacious, ergonomic seats, perfect for enjoying a pleasant journey.

Travel in total comfort while discovering Mayan history. Book your tour and enjoy a relaxing, safe ride!

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We recommend bringing comfortable clothes and walking shoes, sunglasses, a hat to protect you from the sun, sunscreen, mosquito repellent, an extra change of clothes, and extra money for souvenirs or personal expenses.

We offer tours to the most important Mayan ruins in Mexico, including Chichén Itzá and Tulum.

Yes, we understand that the weather can be unpredictable, so you can reschedule the tour. In this case, contact us immediately at +52 9982756514. We recommend checking our cancellation and rescheduling policies for more details.

Absolutely! However, it’s important to consider the following:

1. You must be accompanied by someone who can assist you throughout the tour.
2. You’ll need to bring a foldable wheelchair.
3. Please notify us in advance when booking by sending an email to bookings@chichenitzaexperience.com or calling +52 9982756514.
4. Please note that we do not provide wheelchairs or vehicles specially adapted for people with reduced mobility.

It’s essential to bring an official photo ID and a copy (printed or digital) of your booking confirmation. If you obtained a discount for Mexican nationals, remember to present your official ID proving your nationality.

Yes, you can change your visit date as long as you request it at least 24 hours in advance by calling +52 9982756514.

Yes, we offer tours in Portuguese, French, Russian, and other languages. To check availability, email us at bookings@chichenitzaexperience.com or call +52 9982756514.

We accept debit and credit cards (via PayPal or Stripe), cash, and bank transfers.

Yes, all our tours include guided visits designed for the whole family to enjoy.

Create unforgettable memories with your family while exploring the history and beauty of Chichén Itzá together. Book your family adventure now!

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Yes, we offer transfer services and customized tours. For more information, email us at bookings@chichenitzaexperience.com or call +52 9982756514.

When booking any of our tours, you can add comments about allergies or dietary preferences so our team can accommodate them on the day of your tour.

Refunds are only applicable if the cancellation is made at least 48 hours in advance. If you don’t show up on the day of the tour, unfortunately, we won’t be able to process a refund.

If you miss the pick-up, you can reschedule the excursion by contacting us immediately at +52 9982756514. Please note that refunds are not provided.